It’s Time to Remove “Hiring Managers” from the Hiring Process

The recruitment and hiring process is broken. Ask any applicant, any recruiter, and any company looking for talent. If you asked any one of those folks what the major problem was in the talent acquisition process, they all would quickly agree: “hiring managers.”

The only reason a hiring (or direct) manager is even involved in the modern hiring process is because “that’s the way it’s always been.” Well, times have changed, the nature of business has changed, and the way we hire needs to change, too.

Hiring managers need to be removed from the hiring process. Here’s why:

Hiring Managers Hire for Themselves, Not the Company

Back in the day, the HR representative actually had a say in who was hired for the company. The idea was that HR was partnered with the long-term strategic view of the company’s needs, and they had developed a “resource strategy” to enable the company to achieve those goals. HR was also there to protect the company from cronies and unqualified nephews.

Ask anyone in HR today, and they’ll tell you that might be what’s on Earnings Call PowerPoint slide, but in reality, HR is there for paperwork. The “hiring manager” is all powerful, and he will hire whomever he wants. And, if he can’t hire who he wants, he’ll just leave the job open, or rewrite the JD/SOW to exclude everyone except exactly who he wants to hire.

That’s how the game is played. Don’t hate the player….

Hiring Managers Tolerate and Foster Other Bad Managers

I’ve lost count of the number of interview prep sessions I’ve sat in on where the core competency of the applicant needed to be his ability to “Put up with <FirstName>’s shit….” I’d submit that is not a business case to spend $150K per year, plus benefits. Has anyone considered that we might get rid of <FirstName> and her shit….??

Hiring Managers Do NOT Hire “Threats”

If you have more education, credentials, and experience than the hiring manager, you can pretty much write off getting that gig. It’s not you, it’s them. They don’t want to hire someone “overqualified.” In other words: Don’t outshine the master….

Only in corporate America does this overqualified BS make any sense. Could you imagine saying, “Yeah, we passed on that neurosurgeon because he came from a top tier school, has multiple awards, and has been in practice for 20 years. I don’t need someone so overqualified cutting open my skull.”

Hiring Managers have ZERO Expertise in Hiring

There are three things we don’t have in this world: Bad Lovers. Bad Drivers. And, bad judges of character.

I’ve asked interviewers and hiring managers over the years if the company provided any guidelines or training on hiring (maybe a checklist, but not much more). I also ask how they prepared to on-board talent. Did they take any classes, webinars, read a book, blog, watch any videos on interviewing and recruitment? This is waved off with a “Naah, I’m a r-e-a-l-l-y good judge of character….” (Says the twice divorced, estranged-from-his-three-children manager with the 2.8 Glassdoor rating :/) Yeah, that’s the man who should be representing your brand and interviewing all prospective analysts….

Hiring Managers are TERRIBLE Brand Ambassadors

According to a recently LinkedIn Poll, approximately 64% of all job applicants have encountered rude, distracted, or disrespectful hiring managers during their job interviews.

I’ve been around long enough to know that one person in a global enterprise might not represent the entire culture; however, you can see why talented people walk away from a rude, distracted, disrespectful hiring manager thinking, “<CompanyName>! What a bunch of aholes!”

Worse, people are likely to retell their interview horror story to friends and family; Maybe even post about it on Glassdoor or Reddit or LinkedIn or X.

Hiring Managers aren’t-thinking about how their behavior and interactions with prospective talent might be damaging the company’s reputation and brand. CEOs need to start thinking about it…

Rude hiring managers are looking for fear, trembling, and complacency, and as long as they’re permitted to interview and hire unsupervised, they will continue to churn and burn through talent. Glassdoor ratings tumble, followed by the fake reviews posted by Finsta employees, and before you know it, everyone in the industry knows it’s a shit place to work, and the investors can’t understand why you can’t make your deadlines and can’t close on talent.

If you are hiring, you need to remember this: YOU represent the brand, the company, the culture. Every interaction, every touchpoint is a chance to build or damage your brand. In many cases, YOU are the only person that applicant will ever meet from that company. S/he will walk away from that interview with an impression of the company that is inextricably intertwined with their impression of YOU.

If CEOs, BODs and executives knew how hiring managers were KILLING their company’s reputation and brand, they’d end the practice of 1:1 hiring manager interviews immediately.

Hiring Managers Have Little/No Knowledge about the Job Itself

This is not as uncommon as you might think….

Consider the idea of the hiring manager is a hold-over from the by-gone manufacturing and trade-based economy. In this context, a shop steward or tradesman had a certain knowledge, expertise, and could evaluate the skill of the applicant’s expertise. That’s just not the case in corporate and service industries.

It’s not uncommon to encounter hiring managers who know nothing about the work I’m going to do, nor any of the projects I’ll be working on, nor little about the team or client. I’ve lost count of the number of hiring managers I’ve asked specific questions to about the work, tools, team, budget, and they cannot answer a single one!!

No one who is serious about his career is going to accept a job when his boss cannot tell him a single thing about the work! (That’s provided the hiring manager has even given you time to ask about the work. For some, your questions are superfluous because your buy-in is simply not required.)

Candidates consistently complain of long interview cycles, and “culture” fit interviews with people who know nothing about interviewing, the work, the group, or the project — it’s a waste of everyone’s time. If you cannot speak to the work, the tools, the projects or the goals, you shouldn’t be interviewing anyone.

Hiring Managers are Easily Bribed, Kickbacks are Not Uncommon

The potential for abuse is greatest with 3P managed service providers. In these situations, we have mid-level managers, many of whom don’t have the authority to pick up the tab for lunch without prior approval, “supervising” hundreds of thousands of dollars a year in CapEx 3P consultants and vendors. The entire structure is a recipe for corruption. No wonder so many companies see a marked decline in quality and customer satisfaction when managed service providers take over.

Consulting companies sell bodies; they need to keep that T&M SOW funded, that H1b employed, and that project in their pipeline. Engagement managers are going to do whatever it takes to seal the deal. Hookers, drugs, off-the-radar personal “assistants.” I’ve seen hiring managers dump their entire workload on to 3P contractor (unbeknownst to their managers). This allows them to spend more time on important things: Like travel with their mistresses…

How to Fix It – Implement a Hiring Committee

Yep, I said it. A hiring manager puts in a request to Central Casting, and it’s fulfilled. That person meets both the requirements, and the company’s needs. Now, m-a-n-a-g-e them….

The hiring team model is popular in organizations serious about talent. Hiring committees are used at Amazon, IBM, and a myriad of other organizations, big and small. Why? It protects the company from bad hires, nepotism, and cronies. It ensures a transparent and quality recruitment process. It protects the company’s reputation and brand and ensures the company is well represented in all external touchpoints.

BTW, managers aren’t just stuck with whomever is given to them; they have the ability to ask for a change or request termination. But, you can’t cherry pick resources, hire someone you want to have a beer with, or abuse your H1b contractors. Your turnover is tracked, quantified, and duly noted. As it should be…..

Eliminate 1:1 Interviews

If you don’t feel like you can get behind a committee, you should prohibit any 1:1 interviews until the Hiring Manager is fully trained and vetted. That means you actually need to have an interview training policy. In all cases, hiring managers should never be left on their own to interview prospective staff without the supervision of an HR professional.

The idea that anyone at any time can represent themselves as an agent of the company to external resources and vendors with absolutely zero oversight or feedback is absurd! The only reason this ridiculousness has gone on for as long as it has is because “that’s the way it’s always been….”

Send the Rejected Candidates a Survey

Interesting how hiring managers are only people in a company protected from “feedback.” That needs to change. If you really want to know what your recruitment process is like, hire a third-party to send any candidate who interviewed, but was rejected, a “Candidate Survey.”

I’d recommend the following questions (Strongly Disagree <-> Strongly Agree)

The interviewers were prepared and engaged.
I had adequate time to present my skills and experience.
I understood the job’s responsibilities, goals, and how my work fit into the department/organization.
The interviewer(s) represented the company and brand in a professional and positive manner.
The recruiter/interviewers communicated with me throughout the entire recruitment process.
My time was respected.
I left with a positive view of the company, brand, and culture.
The on-line application process was user friendly.
I would consider other employment opportunities at the company.
I would recommend my friends or other associates to seek employment at the company.

Stop wasting your IT talent with stupid pop-ups in the middle of an on-line app, and annoying notifications asking me to evaluate your application’s web page! I’m not your QA ! Log on, parse some resumes, and do it yourself! Better yet, Mr. Hiring Manager, Executive VP, CEO, and HR director — log into your application site and (try to) apply. That’ll tell you everything you need to know about the application experience.

The fact that organizations have zero feedback or metrics on the interview experience speaks to the issue.

Final Thoughts…

Companies spend millions of dollars on marketing and branding. They host sales conferences, publish brand guidelines, train and supervise sales staff during client interactions, and monitor external correspondence all to ensure that the company is on point, on message, and being represented in the best possible light.

However, these same companies allow anyone to interview. What is overlooked in this external touchpoint is the irreparable damage that “hiring managers” can do to a company’s image, brand, and reputation.

Many CEOs and BODs and would be stunned at the damage done to their company’s reputation as a result of a poor hiring process.

When you interview prospective talent, YOU are the company. Your manners, your questions, your professionalism ….they represent the company and its culture. Your culture IS your brand; and, culture eats strategy for breakfast.

If you see your company in this essay, make changes while you still can. Once your reputation is gone, you’re not going to get it back.

+++++

March 23, 2025 1

I Don’t Consent to Having this Interview Recorded (and You Shouldn’t Either!)

Virtual meetings and their respective recordings have been around for about a decade, but now there is a notable uptick in recruiters requesting to record one-way and two-way interviews. Why the change? In two letters: AI.

Never, EVER Allow Your Job Interview to Be Recorded

The main reason to opt out of recording is that you do not know how your intellectual property (IP) is going to used, how it will be shared, where it will be stored, nor who will have access to it. In all cases, you permanently forfeit your rights to your words and image – they are now the exclusive property of the recruiter, the 3P service provider, and/or the potential employer.

Consider this all-too-common scenario:

Hiring manager wants to hire his cousin, Vinny, as his new Customer Service Manager. Here’s the problem: Vinny isn’t qualified. Hiring Manager contacts a staffing firm, provides screening questions, and requests video recordings of all the top applicants – even if they’re out of his price range. He snips the best answers and insights from a dozen or so highly-qualified experts, and then wraps them into a script for cousin Vinny. Vinny watches the interviews, preps his answers, records his interview, and voila’ is magically the best candidate.

Sprinkle in a little high-tech corruption and H1b seat-selling, and you see the problem.

Never, EVER Consent to a One-Way Video Interview

One-way interviews are the epitome of employment catfish. These are bogus companies or troubled companies, and your one-way interview is sold to a third party for AI ML training, and/or to prep others (see above). In many cases, the JD posted is a bogus ghost job; that great salary is bogus, and you never seem to actually meet a bonafide client or even a person IRL.

Never, EVER Write Essays

Similar to video interviews, essay responses are used for AI training or to coach other applicants on the “right” answers.

If writing skills are essential for the position to which you are applying, it is better to provide links to samples or a blog. Filling out custom questionnaires, documenting an approach to technical solutions, outlining your methodology to solving complex business practices… Nope. Here’s a link to a White Paper, which is part of my personal portfolio and copyrighted publications. I’ll solve your problems for money, not for free…..

Why Recording?

People who request recordings use two reasons.

1) They’re doing this for YOU!! “I would prefer to focus on YOU – not taking notes!” This isn’t a Tinder date, this is work. I don’t need you to focus on me. I need you to extract the information you need to pass me to the next round. If you lack the skill to take notes during a meeting or an interview, you shouldn’t be a recruiter.

2) It’s not them, it’s the client! The client is sooooooooooooooooooooooooooo busy that the only way for you to “get in front of the hiring manager” is to be recorded. This is usually followed by a “….this is a very competitive position (or the hiring manager is a very-important-person), I would hate for you to lose this opportunity – EVERYONE is doing this now….”

Boundaries aren’t really a thing for most recruiters and staffing agencies, and who cares what someone’s made-up title is? My response is no response. Don’t take the bait, don’t argue your point. If you asked them not to record, and they are pushing back, they’re only interested in data mining.

What to do?

By law, you are required to be informed if you are being recorded. That notification is automatically displayed in most video conferencing applications, some more clearly than others. If someone clicks record (with a breezy “I hope you don’t mind if I record….”) stop the interviewer and say that you would prefer not to be recorded.

If you receive ANY pushback, exit the call.

If you catch an attitude, or get ANY pushback, politely exit the call. Pushback is a clear indication that they are data mining for a third party or collecting IP for other candidates. There’s no job for YOU.

Recording is NOT the Norm!

Legitimate, desirable employers are NOT the ones asking for recordings. They’re smart enough to understand the implications of collecting, sharing, and storing these data. These requests primarily come from lazy recruiters, and off-shore ghost firms – who come and go like fruit flies. Many aren’t even in the staffing business. They are using the staffing firm as a “front” for their data collection and other fraudulent activities.

Too often I see applicants say that they participate in these practices because they’ve been unemployed a while and “have no choice.” What these applicants are not understanding is that there is no job there. This whole thing is a ruse.

I Don’t Care What They Said: Don’t Expect Ethics from Anyone

Unethical and fraudulent hiring practices have been around for decades, but the tremendous amount of data that can be collected from a person via the application process has introduced a nasty side hustle for unscrupulous businesses. Most of us know that certain demographic information, such as age, marital status, and the like cannot be requested, there are no laws that protect your image, voice, and IP/PI from being usurped and distributed, and that information is far more valuable.

Moreover, unsuspecting and naïve, applicants are easy prey. Most people are absolutely clueless about IP/PI collection, which is why these grifters can successful run different scams ranging from pretending to hire you (in order to collect identity and financial information) to tricking people into providing credit card and banking information for equipment “deposit,” training, and it goes on and on….

Opt-out. You’ll be glad you did….

+++

November 21, 2024 0

The Real Reason Men Want You Back in the Office: They’re Lonely

The demand we all return to the office (so we can all hang out together) seems to come from predominantly men. Why?

They all admit that working at home has not effected the ability of employees to complete their tasks and achieve their goals. Without productivity metrics (something greatly loved pre-Covid) to bolster their argument, these executives are forced to rely upon qualitative and anecdotal reasonings. This is when you’ll hear your c-level overlord wax nostalgic for their pre-Covid Corporate Camelot, how awesome it was, and how this beautiful, perfect culture needs to be proselytize and, if that doesn’t work, brutally enforced.

Corporate culture is a pyramid. There are a few people at the top – literally – on those upper floors, in those big offices with the windows. If you’re really important, the “corner” office with multiple windows. Where are the people holding up the base and sides of the pyramid? Downstairs, in a cube, with the rest of the subjects to be ruled.

I’ve spent 30 years working in some of the biggest corporations at the highest levels, and it has not escaped my attention – nor the attention of labor — that corporate culture is little more than a relic of the Edwardian era. Instead of Dukes, Duchess, Prince and Princesses, we now have Executive VPs, Directors of <stuff>, and assorted lords and ladies of the court who are swept up in the largess of executive coattails.

I’m not down on corporate fat-cats. Being one is kind of sweet. And, what a killer job! What you say goes! No arguments, no need to compromise. Corporate executives are literally surrounded by the fear and trembling of compliant subordinates. When the boss says jump, people jump! Ya know where that doesn’t happen? Every place else on Earth!

There’s a lot to unpack in the WFH debate. Let’s start with the basics:

Men are Lonely.

Men are lonely. They have few friends. They have no women friends. That “culture” they’re bemoaning? It’s an office where they can shoot the shit with the boyz and go to lunch with the gurls. The words “comradery” and “collaboration,” soo important, are thrown into the mix. What that really means is they miss hangin’ with their buddies, and what men really miss is the company of women – women who understand their work, women who laugh at their jokes, women who aren’t their wives. In short: They miss having friends.

Why don’t men have friends? There’s a lot of reasons, but the primary one is that men don’t have friends unless their wives approve of them. This is probably the worst thing about being in a relationship if you’re a guy. Suddenly, every single person in your life must have the nod of your SO. If she doesn’t like ’em, you’re not going to be friends anymore. Female friends? Forget that – they’re toast.

Men aren’t permitted to have female friends unless she’s his sister, and then only with your woman’s approval!

I work in tech. Not surprisingly most of the people I work with are men. My SO works in HR. The majority of his colleagues are women. Should I demand that my man never socialize with his work colleagues? Lunch with the girls? Nope – He should sit in his cube, alone. Happy hour? Not unless I’m there to supervise and approve. What about my work buddies? Am I permitted to have a few beers with the guys after work? What about travel? Should I pass on dinner, and stay in my room and read?

The f-d upness of relationships, love, friendships is a topic for another article, but I think we can all agree that men, in general, lead kind of lonely lives. That needs to change, but making me drive 45-minutes to an office (on my time and dime) so you can feel good about yourself isn’t the way to do it.

Men Derive Their Status from Work.

Our culture associates the value of a man with the job he has. It’s not right, but it is. At work, you’re the VP of this or the director of that. Those titles convey a rank, status. You’re treated with some respect, reverence because of your title. You know where highly-paid and highly-respected C-level men don’t derive status and respect? Having dinner with their 14-year old.

Sheryl Sandberg wants us to lean in, take a seat at the table, and, ultimately sit at the head of the table. Here’s the thing: In the virtual world, there’s no table. Bob Iger is just a little square — like everyone else. In fact, if you’re not talking on your vid, you might not even be on screen. How’s everyone supposed to know that they should be focused on you when you’re not sitting in the power-position at the table, and they’re not in your corner office with your big desk and that killer view of the skyline?

Video calls don’t convey status. You’re a little square – like everyone else.

This is where I see the generation gap the most. Those men who are young in their careers, and guys with young families are not “office-centric,” certainly not in the way men were back in the day. But, if you’re one of those Boomers and Gen Xers whose defined your life and persona by the status you derive from your job, it’s not likely you’re going to give up the trappings of a culture that sees you as a Grand Duke. And I don’t blame you one bit! Doesn’t everyone want be be surrounded by the adoring and obedient?

I Hate My Spouse (and/or Kids)

I think it’s safe to say that there are lots of people who aren’t exactly living the marriage dream. Their attraction to their spouse left years ago. Staying together for the children? Yep. Leading separate lives. You betcha! Grinding it out until <something happens>. Absolutely. What’s a few more years? You’ve been doing it this long, and you’re at work most of the time, right? Except now you’re not…

You can’t avoid your family and its responsibilities when you’re working from home.

When you go to an office, you have a safe place to hang. Getting in early, and staying late is the easiest way to avoid your spouse. If you make a decent amount of cash, there can be travel with your adoring and obedient friends, and team happy hours and dinners where you get to hang with the boyz, pick up the check, and be “the man.” Housework, errands, child care, shopping – so droll! You have people for that! And, besides, you’re at work! You can’t be responsible for honey-do’s if you’re never home. Even better, if you work all the time, you have a solid reason not to do anything but sleep and play video games when you are home. Nirvana.

Final Thoughts….

There’s no doubt that old-school-old-boys want “workers” to return to the office. Why? To support their “culture” – a culture where (mostly white) dudes are happily at the top of the ladder. It’s nice up there. They have windows, and lots of natural light….

It doesn’t matter what your title is; When you’re home, there’s no reason you can’t start the dishwasher …

Lowly cubical dwellers also know that despite the #Elon, #BobIger #JamieDimon edicts and hoopla, demands all workers return to the office are largely ignored by the executive ranks, and riddled with exceptions for other groups and individuals. Executives never really worked in the office anyway. Many travel, work from home whenever they feel like it and, for the most part, they come and go as they please. What bosses do like is to being surrounded by their buddies and loyal subjects when the DO decide to come in. And, what they really don’t like is that the freedom to come and go – the freedom that was conferred upon them by their status and rank – has been inadvertently (and many feel undeservedly) bestowed upon their subjects!

The move away from the office and into virtual work is yet another example of precipitous decline of the white male empire. That decline has been facilitated by Internet and VPN technology, and it is continuing with the slow but steady elimination of the symbols of corporate hierarchy and status: The corner office, the assistant, the private conference room, the preferred parking, the jet. These have been replaced with an avatar and a disembodied voice, which forces everyone to focus on what is said and done – not the rank, title, height, weight, clothing, desk or any other distraction.

May be it’s not such a bad thing.

February 1, 2023 0

W2? 1099? C2C?

One of the questions I get asked most often from those considering contract work is whether to work as a W2 contractor or should they consider 1099, or incorporate so they can bill corp-to-corp (C2C). The answer is – it depends – and it mostly depends on you.

If you are going to contract long term, or you have a particular expertise that you sell, eventually you will move from working as a W2 Contract Employee to being Independent / Incorporated – in other words: A vendor. These are not mutually exclusive, BTW. When you’re a vendor that means that you could be billing on a 1099 basis or you could be incorporated and use your corporation to bill the agent or client corp-to-corp (C2C).

When you choose to bill as an independent vendor that means you are viewed as a business, which is a separate legal entity, and completely different from being an employee. When you’re independent, you have all the privileges and responsibilities of a business owner.

“Responsibilities” is the key word here: If you choose either 1099 or C2C, you will take home a lot more money than you would as a W2 Employee. But if you are not prepared to handle the responsibilities (and risks) of being self-employed, mo’ money mo’ problems.

Whether you are a sole proprietor, in a partnership, or a principal of a corporation, if you are deriving “Schedule C” income, you are responsible for obtaining business licenses, paying business taxes, keeping accurate records, maintaining general liability, and other types of insurance. If you’re working as a vendor, you may need to purchase and maintain your own tools, equipment, prepare your own contracts, invoices, and track your payables and receivables. Some clients will provide you a 1099 form for taxes; some do not. Sometimes they’re accurate; sometimes not. Regardless, you are responsible for an audit trail of your gross receipts and expenses, maintaining bank records, and insuring you adhere to all applicable laws. If there is a discrepancy, you need to be prepared to prove everything.

When you are independent or incorporated, you are a vendor. Instead of a job description, you have a statement of work (SOW). The SOW details what you are to accomplish for the client, a time frame for doing so, and what are the payment and acceptance criteria. SOWs can be very general or very specific. There’s no “standard” SOW. Its specificity varies by the complexity of the project and your relationship with the client.

When you are a vendor, the client cannot dictate the manner and means by which you complete your work. So, if you wanted to assembly your PB&J in a different order in your kitchen that is your prerogative. The client can only accept or reject the work.

Most importantly, if you are billing as independent or incorporated, you do NOT have the same legal protections as you would if you were a W2 contract-employee. You are a vendor, just like the Crystal Geyser guy. If the customer decides to go with Sparkletts, Crystal Geyser doesn’t file for unemployment. If the delivery truck gets stolen, Crystal Geyser doesn’t ask the customer to buy them a new one. Similarly, like the Crystal Geyser vendor, you also have an implied warranty with your service. If something goes wrong, your service is defective, you drop your Pepsi on someone’s laptop, it’s not a “My bad!” you are financially liable for that expense. If your work is on the critical path of a project, be sure to talk to an insurance agent and your client to ensure you have the coverage you need. If you own things – like a house – and want to keep it, you’ll need to incorporate.

You want to run a business? Make big bucks? We live in a litigious society. Don’t take chances.

Unlike W2 workers, your client will want to pay you every 30 days just like they pay all their other bills. But, what if your client doesn’t pay you in 30 days? What if they pay you in 45 days or 60 days? Or not at all? How long will you keep working without being paid? A week? A month? Two months? How will you collect if they don’t pay? (A big concern in today’s “virtual” world.) What if they claim your work is defective, and they refuse to pay? Similarly, who pays for your travel expenses? Are you putting them on your own credit card and waiting for client to reimburse? What if they don’t reimburse you or take months to do so? I’ve worked in big corporate offices my entire life: You’d be amazed how many rich companies don’t pay their bills on time.

If you suffer from people pleasing, can’t say no, can’t write a contract, could never see yourself suing someone, or all this sounds just too unpleasant for you, don’t waste time billing as an independent or incorporated contractor. I’ve listened to lots of stories (mostly from women I’m sorry to say) who thought they could handle this kind of relationship, and ended up being taken advantage of by someone who was really, really going to pay them as soon as <somecrisis> passed.

There’s a certain amount of cold, hard, capitalism required when you truly work for yourself. I can assure you that no one is more unpleasant than someone who owes you money. You can’t put up with excuses. Other people’s bills and emergencies and sick kids are NOT your problem. Always track your hours and tasks; always keep copies of your work. Be prepared to withhold work until you are paid for it. Be prepared to walk off the job if you’re not paid on time, and be prepared to sue.

If you have a tough time sticking up for yourself, can’t handle people’s anger, or you’re afraid of being “mean,” being a vendor is absolutely not for you.

++++++++++++++++++

Excerpted from: The Temp Job: A Survival Guide for the Contingent Worker. Copyright 2021. Pierce/Wharton Research, LLC. All rights reserved. No part of this post shall be reproduced without permission. info@piercewharton.com.

August 4, 2021 0

Four Reasons People Just Don’t Want to Work (for YOU!)

Employer’s are facing a long-overdue reckoning, and like all reckonings, rather than reflect inward, the focus for many has been external. They’re angry at their inability to control events, and blame others for their predicament.

The blame du jour: Lazy people, who don’t want to work…
……for you.
(Never has a prepositional phrase been more important!)

Here’s four reasons why …..

You’re Disinterested and Indifferent

Consider a job applicant who is bored, disinterested, and going-through-the-motions in the interview. Even worse, what if the applicant were rude, curt, or clearly not listening? Would you hire them? Of course not.

Employers are being interviewed by labor, and they’re blowing it because many of your hiring managers simply do not know how to behave in an interview. They’re rude, disinterested, and entitled. As a result, people just don’t want to work for you. Do you blame them?

You Took Too Long

You’re bored, disinterested, and then call me three weeks (three months!) later and say now you’ve decided to hire me, and I need to call you back right away….yeah, right.

The days of “keeping your resume on file…” went out with the Selectric typewriter. It doesn’t work that way. (It really never worked that way.)

A tight labor market is like a tight housing market. Be prepared to act quickly, compromise, and pay over asking. If you can’t do that, stay out of the market until you’re serious about buying.

You Came in Under my Minimum

Too many employers tell you they can pay your asking price but really have no intention of doing so. Similar to the housing market, the idea is that once the applicants’ commit to the hiring process, they will become so “invested” in closing the deal, that they will capitulate on their original ask for compensation.

This is not the market in which to call people’s salary “bluff.”

If I tell you that I’m seeking $45/hr, you drag me through weeks of interviews only to offer me $43/hr (wink), I’m not amused or impressed with your negotiation savvy, I’m pissed.

Result: I ghost you. I tell all my friends what an asshole you are, and (possibly) post a negative Glassdoor review – permanently damaging your brand. All for the bargain price of $2 an hour. Well done.

You’re Too Far Away

If you’re in a business where I can’t work virtually, the time and distance of my commute may make any job – regardless of compensation – difficult to fill. Restaurants in expensive urban areas, or hard-to-get-to resort communities have the additional challenge of the high cost of living making it unlikely any of the help would be housed in the immediate vicinity.

Consider a commute bonus, or other ways to mitigate that expense for your employees. Otherwise, you’re going to be short-staffed, and the staff you do have will be overworked making them much more likely to quit.

Finally…

This labor shortage didn’t just happen – it’s been coming for decades – the perfect storm of Covid, bad corporate behavior, retirement/death, and ubiquitous social media has weakened the stool upon which capitalism has balanced for decades.

Historically, businesses never worried about competing against one another for talent. Now that they must complete, many simply do not know how.

If you’re still clinging to the notion that the tight labor market is about lazy millennials or enhanced unemployment benefits, and any minute we’re going to “go back” to the way it was, you’re flat-out wrong. Our world, has fundamentally changed, and if there’s one thing we know about change is that it never changes back!

###

If you enjoyed this article, check out some of my my posts and podcasts on employment, interviewing, and the contingent job market. Thanks for reading!

###

July 28, 2021 0

Four Ways to Blow your Interview (*for employers)

Podcast Available on Spotify

I’ve gone on lots of interviews where – at first – I was very excited to be there, but as I watched, listened, asked questions (took and compared notes), that excitement quickly fizzled.

Twenty years ago, there wasn’t much to do about it. There were few jobs and many people who wanted them. It was incumbent upon job seekers to convince employers to hire them; the applicant’s opinion of the job – for the most part – was of little concern. That’s not the case anymore. Now, employers are dealing with both a cultural and economic shift in the global market for talent. For the first time (ever), labor actually has a bit of an advantage in the labor market. The shoe is finally on the other foot: Employers (who used to interview applicants), are now being interviewed by applicants, and a lot of them are blowing the interview!

Consider the following:

1. What Employers Say…

“This is a tough place to work; you have to have a thick-skin to work here…..”

~What the Applicant Hears…

We foster a culture of disrespect and verbal abuse. Expect to be run over because having an opinion or self-respect will get you fired.

I get the “thick-skin” comment in about 30% of my interviews. This tells me “Bro-House.” Women are subordinate, fart jokes abound, loud voices win, bullying is leadership.

At first I thought thick-skin comments were gender specific (or maybe I seem delicate), but I decided to asked around, and I’m happy to report that guys get the “thick-skin” comment about as often as I do! Whoo-whoo! Hooray for equality! It’s good to know that some companies treat everyone poorly, not just women!

Respect is like air. When there’s enough of it around, no one notices. If there’s a shortage, it’s all you’re gonna think about….

2. What Employers Say…

“I see you’ve changed jobs every couple years. We want someone who will stay….”

~What the Applicant Hears…

This is a dead-end job, and we churn through a lot of people. We’d prefer to hire someone with little ambition who’s happy just to have a paycheck.

Are you ambitious? Do you care about your career and remaining current? Are you interested in learning new skills and growing? Because if you are, this isn’t the place for you.

3. What Employers Say…

“I see you haven’t worked in this <domain>…”

“I noted you don’t have this <credential>…”

“I saw you don’t have this <skill>…”

~What the Applicant Hears…

I’ll need to deal with nit-picky criticism and being dismissed because I’m not good enough. If this employer does make an offer, it will be under market because, well, I’m hardly qualified to work here in the first place! If I’m desperate enough to take the job, I’ll be reminded that I’m less than, and that everyone generously looked passed my woeful credentials.

Note to Interviewers: You went through the trouble to bring someone in for a face-to-face (sometimes in front of a panel). Now, you’re going to call out – one by one – all their perceived shortcomings? Focus on what they can do. You had their resume, you saw their LinkedIn… if they’re not qualified, why did you bring them in?

4. What Employers Say…

“I see that you have some gaps in your employment. For example, in <randomyears>, you only worked for part of the year. What’s that all about….?!?”

~What the Applicant Hears…

I’m more interested in your personal life, and nosing around your health, family, and finances than I am in your work experience, skills, education, and how those qualifications are applicable to the opportunity I have available. Your professional background is less important than my moral approval of you and your life choices.

My father died, I wanted to take some time off. I had a baby, I wanted a more flexible job. I was laid off, I wanted to spend time with my kids and re-think my career. I spent a year designing and building my custom home. I was working on a patent. I had major surgery. My mother has Alzheimer’s, and I needed to care for her…

At best, my personal life is none of your business, at worst you’re seeking to circumvent employment laws that prohibit questions of this nature. An interview is to discuss work – stay on topic…

+++++++++++++++++++

For employers: Whenever you are in a position to hire (and pay) someone, it’s natural to feel a little entitled. And while we all seek qualified labor, remember that you’re not the only game in town. If you want the best people, your hubris is counter-productive to building a high-performing team. Your culture needs to be one of partnership, not entitlement.

For applicants: A job is a relationship, and the interview is like a first date. Spend less time thinking about how to impress people and pretending to be someone you’re not, and more time listening and asking thoughtful questions. That way if the position is offered, you and your client/employer can feel confident that you are both making the right decision.

++++++++++++++++++++++++++++++++++++++++++++

June 26, 2021 0

How to Evaluate Your Boss

People leave managers, not companies. Be sure you hire a good boss. When workers have a good manager, they will often accept lower wages. When people quit, they’re firing you. You can’t put a price on a great boss…..

Nothing I just said is new. But, despite all the well-intentioned talent acquisition and retention initiatives embarked upon by company recruiters, I’ve yet to encounter any organization who routinely surveys a manager’s direct reports for feedback on his/her performance.

The answer as to “Why?” staff don’t evaluate managers ranges from the complex (cultural of hierarchy, management v. labor, men v. women), to the paternalist notion that a job is a “gift” that your corporate “family” gives you and you should be grateful for their kindness (versus the negotiated sale of your labor to a disinterested company who then sells the fruits of that labor to a 3rd party for a tidy profit), to the simplistic — but very real possibility of – retribution. All topics for another day.

Most of us are given a boss; we don’t get to choose one. However, if you find yourself in a position to evaluate your potential manager (or feel the need to leave an anonymous note on someone’s desk), here are ten questions to help focus your review:

True or False

~I know my boss always represents me and my skills in the best light.

~I trust that my boss is a strong advocate for me and my career.

~I believe that my boss is an effective advocate for my team.

~If there are changes or meetings with my client/workgroup, my boss informs me of the nature of the meetings so we can discuss how it might affect me or my work.

~My boss seeks to understand fully my situation or problem before s/he offers advice.

~My boss respects my work and appreciates the role I play within the company.

~My boss seeks my advice or input before making decisions that directly affect my job or affect our clients/customers.

~When I have a problem or situation I cannot handle, I am comfortable seeking advice and mentorship from my boss.

~If I were traveling with my boss, and we were stuck in an airport, s/he would make the time there better and easier.

~If I were in a position to hire my boss, I would.

What do all these questions have in common? Integrity. Respect. Leadership. These aren’t skills, they’re qualities, values. You got ’em, you practice them, or you don’t. Leaders inspire others to follow, they don’t tell people what do do. There’s no such thing as contextual integrity. You don’t get to be a great boss being respectful most of the time……

Whenever I interview with a prospective manager, I always ask, “If I were with your team at a happy hour, what would they say about you?” I’ve gotten answers that range from the hostile to obtuse…few have shown any genuine insight in one’s character, never mind management style. We all know how important a good boss is. Maybe the time has come to finally shift our focus from top down to bottom up?

+++++++++++++++++++++++++++++++++++++++++++

October 12, 2018 0

The Vol-en-Told Analyst: Three Things NOT to Do

So, your <checkwriter> has determined you can’t afford an analyst for your technology project. Instead, they want you to do it. (You? Have they met you?) After Googling “business analyst,” and “elicit” you realize you’re even more clueless than you thought. Worse, your PM and development team just asked you what the team should start working on….

I can’t teach you to be me, but I can tell you a few things I definitely would NOT do…..

Don’t Become Immersed in Current State

Resist the temptation to become (another) subject matter expert (SME). Chances are you’ve got lots of people in the weeds. Ask them about the swamp; do not get in there with them. You’ll learn along the way…

Too often novice analysts (and insecure project managers) focus on mastering (and tirelessly documenting) the current state – as if having a Visio now makes it okay to finally get rid of it! Business process owners are also guilty of the “let me show you ….” instead of providing an answer to your question. Steer clear! If not, you’ll find yourself burning week(s) learning and flowing out someone’s job when all you really needed was agreement on a data set for the cloud architect.

Unless current state flows and docs are a specific deliverable in the project’s SOW, don’t waste time documenting system’s past. Focus your efforts on eliciting the information you need from your SMEs to define, build, and document future workflows, future components, future interfaces, the future.

Don’t Be Afraid to Assign Deliverables

One of core responsibilities of the team’s analyst to provide the infrastructure and artifacts needed by the appdev (and devops) team so they can build (and test) software. That doesn’t mean that the analyst is the only person who has to write stuff down.

Every team has a different division of labor, and each analyst has a different style and approach. Style notwithstanding, we can all agree that I cannot do a Vulcan mind-meld with the DB architect. I need a schema and component diagram (regularly updated) regardless of how busy you are. Similarly, business process owners aren’t exempt from writing stuff down, either. I need a list of the exact data points everyone wants retained. Another demo of “how I do it now,” isn’t a deliverable.

The beauty of a Waterfall effort is that there are clearly defined inputs and outputs. The Gantt is not forgiving. It shows everyone in the room if a gate is open/closed, and who/what is keeping that gate from closing. The beauty (and curse) of Agile is that it’s much more flexible. Things requiring more discussion, bigger decisions, “grooming and refinement” can easily be re-prioritized in favor of backlog items upon which there is violent agreement. As an analyst, you offer insight and best practice advice, but at the end of the day, deliverables codify key business decisions. I can’t make those for you.

Don’t Forget Whose Side You’re On

Whose side are you on? The Development Team. Period. Why? Because that’s the team you’re actually a part of, and they’re the people doing the work (for you.)

If you’re new to being an software analyst, you will quickly see that your seat in the development team is to articulate the client/business vision. That doesn’t mean you’re the client. Conversely, when you sit in client meetings, your role is to be a relentless advocate for the development team. But, that doesn’t mean you can make decisions or agreements on their behalf. Being the “creamy filling in the Oreo,” can be difficult. Empathy, and helping others to have more of it, is an essential skill.

The reality is that no matter how smart you are and how much you’ve thought about something, you’re going to make a mistake or mis-assumption. Analyst’s mistakes are built into the code, seen in public – sometimes in really big meetings. You can’t let your client blame the “stupid developers,” when you know full well your poorly written acceptance criteria was the cause. If you throw your team under the bus – even once – you will quickly regret your lack of courage.

Final Thoughts

There’s a certain amount of frustration involved in the analyst psyche. You’re usually on a steep learning curve, and time is not endless. You have to accept ambiguity (sometimes a lot of it) and push forward despite unknowns. Learn to say, “I haven’t gotten there yet,” “That was my mistake,” and “We can do it, but it will take more time and money,” and you’ll be just fine.

+++++++++++++++++++++++++++++++++

August 30, 2017 0

Where are my RFP Responses?

In one of my management classes, a group activity was to prepare a Request for Proposal (RFP). The purpose of the RFP was to hire an event company to create and manage a 300-person company picnic. No other specifications were given — kind of like real life.

The teams set to work creating the RFP. Most assembled a list of basic information for the vendor such as a date, number of people, and budget. A few of the groups had specific requests such as a special theme or specific venue. After a half-hour of discussion, the groups were beginning to disband, all except for Detailed Dina’s group. Detailed Dina was the project manager for her team, and she was not going to be so sloppy.

Keeping her group well past the time allotted, she insisted that the RFP include a questionnaire, which asked for references, sample menus, descriptions of other events done, for whom, when, what was the cost vs. the final budget of these events. What type of picnics had the vendor done before? What kinds of themes? For how many? She also asked for credit and banking references, and a list of their subcontractors. Dina assigned each team member a portion of the RFP, and then offered to assemble the final product herself (so it was up to her quality standards). An hour after everyone else left, Dina was satisfied and exceedingly proud of herself. She demonstrated collaborative leadership, and was a team player by taking on the task of assembling the final RFP. Dina was confident her outstanding RFP would result in a superior picnic.

The RFPs were farmed out to the vendor groups. Among the ten RFPs presented, the teams needed to choose five to meet and three to respond.

After all the presentations and discussion were completed, Detailed Dina’s RFP was not selected. Aghast at the slight, Dina demanded to know why no one selected her event. The answer was simple. There were other clients, and her application was too much. Said one team, “I know it’s a game, but it was just so ridiculous….” The instructor tried to mix it up bit. Everyone knew that Detailed Dina has no interested vendors; therefore, whomever bid on her contract was guaranteed to win the business. Wouldn’t that be easier than competing against so many others? Would any team trade creating three proposals for her one?

Lesson #1

First, Detailed Dina made an amateur mistake: She refused to scale. It’s a picnic, not a shuttle launch. Dina was so fixated on her emotional need for data because she felt that more data would help her to secure a quality vendor. Unfortunately, this project wasn’t about data, it was about teamwork and goals. Dina lost sight of the goal, which was to form a relationship with a vendor (which she failed to do), and then manage the relationship (which she was unable to do), for the company’s benefit (which never happened).

This project wasn’t about data; it was about teamwork and goals.

And, while Dina was adamant that she had a far superior RFP, and was friendly and collaborative with her team, no one could argue that if this were real life, her leadership was a failure. Bottom line: They needed a team to do this event, and she was unable to assemble a team.

Lesson #2

This story is also illustrates the shift in the American labor market. You’re hiring a <jobtitle> to do <somethingforyou>, you’re not marrying the guy! Because Dina was in a position to choose and pay the vendor, her attitude was one of entitlement. They needed to “prove” themselves to her.

Your hubris is counter-productive to building a team

And, while we all seek qualified vendors (and it’s natural to feel a little entitled when you’re writing the checks), remember that you’re not the person actually doing the work. If you’re an employer, your attitude needs to be one of partnership, not entitlement. You’re hiring someone because you CANNOT do the work yourself. Your hubris is counter-productive to building a team.

The Conclusion

Dina was surprised by the silence that followed the easy offer of her business.

Dina immediately offered explanations of the rationale behind the formulation of her RFP. The teams quietly discussed the trade-offs of a relationship with Detailed Dina. With fewer clients it could be less work – initially – but since this was a “fixed-price” bid, what was the risk that Detailed Dina would be a difficult client who needed lots of attention, extras or changes? How would that effect the time they spent on this class project?

I think we all know what happened here.

++++++++++++++++++++++++++++++++

Excerpted from: The Temp Job: A Survival Guide for the Contingent Worker. Copyright 2017 Pierce/Wharton Research, LLC. All rights reserved. No part of this post shall be reproduced without permission. info@piercewharton.com.

August 27, 2017 0