The recruitment and hiring process is broken. Ask any applicant, any recruiter, and any company looking for talent. If you asked any one of those folks what the major problem was in the talent acquisition process, they all would quickly agree: “hiring managers.”

The only reason a hiring (or direct) manager is even involved in the modern hiring process is because “that’s the way it’s always been.” Well, times have changed, the nature of business has changed, and the way we hire needs to change, too.

Hiring managers need to be removed from the hiring process. Here’s why:

Hiring Managers Hire for Themselves, Not the Company

Back in the day, the HR representative actually had a say in who was hired for the company. The idea was that HR was partnered with the long-term strategic view of the company’s needs, and they had developed a “resource strategy” to enable the company to achieve those goals. HR was also there to protect the company from cronies and unqualified nephews.

Ask anyone in HR today, and they’ll tell you that might be what’s on Earnings Call PowerPoint slide, but in reality, HR is there for paperwork. The “hiring manager” is all powerful, and he will hire whomever he wants. And, if he can’t hire who he wants, he’ll just leave the job open, or rewrite the JD/SOW to exclude everyone except exactly who he wants to hire.

That’s how the game is played. Don’t hate the player….

Hiring Managers Tolerate and Foster Other Bad Managers

I’ve lost count of the number of interview prep sessions I’ve sat in on where the core competency of the applicant needed to be his ability to “Put up with <FirstName>’s shit….” I’d submit that is not a business case to spend $150K per year, plus benefits. Has anyone considered that we might get rid of <FirstName> and her shit….??

Hiring Managers Do NOT Hire “Threats”

If you have more education, credentials, and experience than the hiring manager, you can pretty much write off getting that gig. It’s not you, it’s them. They don’t want to hire someone “overqualified.” In other words: Don’t outshine the master….

Only in corporate America does this overqualified BS make any sense. Could you imagine saying, “Yeah, we passed on that neurosurgeon because he came from a top tier school, has multiple awards, and has been in practice for 20 years. I don’t need someone so overqualified cutting open my skull.”

Hiring Managers have ZERO Expertise in Hiring

There are three things we don’t have in this world: Bad Lovers. Bad Drivers. And, bad judges of character.

I’ve asked interviewers and hiring managers over the years if the company provided any guidelines or training on hiring (maybe a checklist, but not much more). I also ask how they prepared to on-board talent. Did they take any classes, webinars, read a book, blog, watch any videos on interviewing and recruitment? This is waved off with a “Naah, I’m a r-e-a-l-l-y good judge of character….” (Says the twice divorced, estranged-from-his-three-children manager with the 2.8 Glassdoor rating :/) Yeah, that’s the man who should be representing your brand and interviewing all prospective analysts….

Hiring Managers are TERRIBLE Brand Ambassadors

According to a recently LinkedIn Poll, approximately 64% of all job applicants have encountered rude, distracted, or disrespectful hiring managers during their job interviews.

I’ve been around long enough to know that one person in a global enterprise might not represent the entire culture; however, you can see why talented people walk away from a rude, distracted, disrespectful hiring manager thinking, “<CompanyName>! What a bunch of aholes!”

Worse, people are likely to retell their interview horror story to friends and family; Maybe even post about it on Glassdoor or Reddit or LinkedIn or X.

Hiring Managers aren’t-thinking about how their behavior and interactions with prospective talent might be damaging the company’s reputation and brand. CEOs need to start thinking about it…

Rude hiring managers are looking for fear, trembling, and complacency, and as long as they’re permitted to interview and hire unsupervised, they will continue to churn and burn through talent. Glassdoor ratings tumble, followed by the fake reviews posted by Finsta employees, and before you know it, everyone in the industry knows it’s a shit place to work, and the investors can’t understand why you can’t make your deadlines and can’t close on talent.

If you are hiring, you need to remember this: YOU represent the brand, the company, the culture. Every interaction, every touchpoint is a chance to build or damage your brand. In many cases, YOU are the only person that applicant will ever meet from that company. S/he will walk away from that interview with an impression of the company that is inextricably intertwined with their impression of YOU.

If CEOs, BODs and executives knew how hiring managers were KILLING their company’s reputation and brand, they’d end the practice of 1:1 hiring manager interviews immediately.

Hiring Managers Have Little/No Knowledge about the Job Itself

This is not as uncommon as you might think….

Consider the idea of the hiring manager is a hold-over from the by-gone manufacturing and trade-based economy. In this context, a shop steward or tradesman had a certain knowledge, expertise, and could evaluate the skill of the applicant’s expertise. That’s just not the case in corporate and service industries.

It’s not uncommon to encounter hiring managers who know nothing about the work I’m going to do, nor any of the projects I’ll be working on, nor little about the team or client. I’ve lost count of the number of hiring managers I’ve asked specific questions to about the work, tools, team, budget, and they cannot answer a single one!!

No one who is serious about his career is going to accept a job when his boss cannot tell him a single thing about the work! (That’s provided the hiring manager has even given you time to ask about the work. For some, your questions are superfluous because your buy-in is simply not required.)

Candidates consistently complain of long interview cycles, and “culture” fit interviews with people who know nothing about interviewing, the work, the group, or the project — it’s a waste of everyone’s time. If you cannot speak to the work, the tools, the projects or the goals, you shouldn’t be interviewing anyone.

Hiring Managers are Easily Bribed, Kickbacks are Not Uncommon

The potential for abuse is greatest with 3P managed service providers. In these situations, we have mid-level managers, many of whom don’t have the authority to pick up the tab for lunch without prior approval, “supervising” hundreds of thousands of dollars a year in CapEx 3P consultants and vendors. The entire structure is a recipe for corruption. No wonder so many companies see a marked decline in quality and customer satisfaction when managed service providers take over.

Consulting companies sell bodies; they need to keep that T&M SOW funded, that H1b employed, and that project in their pipeline. Engagement managers are going to do whatever it takes to seal the deal. Hookers, drugs, off-the-radar personal “assistants.” I’ve seen hiring managers dump their entire workload on to 3P contractor (unbeknownst to their managers). This allows them to spend more time on important things: Like travel with their mistresses…

How to Fix It – Implement a Hiring Committee

Yep, I said it. A hiring manager puts in a request to Central Casting, and it’s fulfilled. That person meets both the requirements, and the company’s needs. Now, m-a-n-a-g-e them….

The hiring team model is popular in organizations serious about talent. Hiring committees are used at Amazon, IBM, and a myriad of other organizations, big and small. Why? It protects the company from bad hires, nepotism, and cronies. It ensures a transparent and quality recruitment process. It protects the company’s reputation and brand and ensures the company is well represented in all external touchpoints.

BTW, managers aren’t just stuck with whomever is given to them; they have the ability to ask for a change or request termination. But, you can’t cherry pick resources, hire someone you want to have a beer with, or abuse your H1b contractors. Your turnover is tracked, quantified, and duly noted. As it should be…..

Eliminate 1:1 Interviews

If you don’t feel like you can get behind a committee, you should prohibit any 1:1 interviews until the Hiring Manager is fully trained and vetted. That means you actually need to have an interview training policy. In all cases, hiring managers should never be left on their own to interview prospective staff without the supervision of an HR professional.

The idea that anyone at any time can represent themselves as an agent of the company to external resources and vendors with absolutely zero oversight or feedback is absurd! The only reason this ridiculousness has gone on for as long as it has is because “that’s the way it’s always been….”

Send the Rejected Candidates a Survey

Interesting how hiring managers are only people in a company protected from “feedback.” That needs to change. If you really want to know what your recruitment process is like, hire a third-party to send any candidate who interviewed, but was rejected, a “Candidate Survey.”

I’d recommend the following questions (Strongly Disagree <-> Strongly Agree)

1. The interviewers were prepared and engaged.
2. I had adequate time to present my skills and experience.
3. I understood the job’s responsibilities, goals, and how my work fit into the department/organization.
4. The interviewer(s) represented the company and brand in a professional and positive manner.
5. The recruiter/interviewers communicated with me throughout the entire recruitment process.
6. My time was respected.
7. I left with a positive view of the company, brand, and culture.
8. The on-line application process was user friendly.
9. I would consider other employment opportunities at the company.
10. I would recommend my friends or other associates to seek employment at the company.

Stop wasting your IT talent with stupid pop-ups in the middle of an on-line app, and annoying notifications asking me to evaluate your application’s web page! I’m not your QA ! Log on, parse some resumes, and do it yourself! Better yet, Mr. Hiring Manager, Executive VP, CEO, and HR director — log into your application site and (try to) apply. That’ll tell you everything you need to know about the application experience.

The fact that organizations have zero feedback or metrics on the interview experience speaks to the issue.

Final Thoughts…

Companies spend millions of dollars on marketing and branding. They host sales conferences, publish brand guidelines, train and supervise sales staff during client interactions, and monitor external correspondence all to ensure that the company is on point, on message, and being represented in the best possible light.

However, these same companies allow anyone to interview. What is overlooked in this external touchpoint is the irreparable damage that “hiring managers” can do to a company’s image, brand, and reputation.

Many CEOs and BODs and would be stunned at the damage done to their company’s reputation as a result of a poor hiring process.

When you interview prospective talent, YOU are the company. Your manners, your questions, your professionalism ….they represent the company and its culture. Your culture IS your brand; and, culture eats strategy for breakfast.

If you see your company in this essay, make changes while you still can. Once your reputation is gone, you’re not going to get it back.

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